Job Description SUMMARYLead in delivering best in class service, front end operations and compliance through an in-depth understanding of the overall business and effective partnerships. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.ESSENTIAL DUTIES AND RESPONSIBILITIESThe associate is responsible for the functions below, in addition to other duties as assigned:* Complete store visits designed to reinforce customer experience standards and behaviors and drive front end efficiencies through reinforcement of company standards.* Direct stores and recommend strategies to improve the customer experience and improve front end operations.* Proactively identify district service and front end opportunities and support stores in the creation and execution of action plans for improvement.* Partner with the Operations District Manager, Human Resources Talent Manager and Merchandising Specialists to help achieve company goals.* Communicate regularly with business partners to ensure understanding and execution of customer experience and front end operations.* Analyze and evaluate customer opportunities and provide direction to impact performance.* Conduct roll out and support customer service and front end programs to ensure execution.* Ensure store compliance for Anti-Money Laundering Council (AMLC) and Pennsylvania Food Merchants Association (PFMA) where applicable.* Responsible for key P&L categories relating to front end expense.* Direct front end and pricing functions and for all new store openings, remodels and special events.* Identify ongoing customer experience and front end needs and provide recommended actions and resources.* Identify, train and develop front end leadership. Supervisory ResponsibilitiesThis position does not directly supervise associates. Job Requirements Qualification Requirements To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:* Knowledge of total store operations with in-depth understanding of Front End operations and bookkeeping. * Specific positions of preferred experience; Assistant Store Manager, Front End Manager. Education and/or Experience Bachelor's degree (BA/BS) in Business preferred, plus a minimum of three (3) years' experience in retail operations; or equivalent combination of education and experience. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, write, and speak English fluently. Mathematical Skills Ability to work with mathematical concepts, such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other Skills, Abilities, and/or Training The following qualities are required:* Minimum age of 21 years old. * Ability to pass drug test. * Excellent communication skills (oral and written) * Excellent interpersonal skills and demonstrated ability to communicate with emphasis on customer service. * Effective problem solving and conflict resolution skills * The ability to independently manage the details of multiple projects and programs, to track activities and to meet deadlines. * Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated. * Ability to preserve confidentiality of information. * Ability and willingness to move with purpose and a strong sense of urgency. * Ability to work weekends on an occasional basis. * Ability to work extended days on an occasional basis. * Ability to work day or evening hours. * Accuracy and attention to detail. * Ability to organize and prioritize a variety of tasks/projects. * Familiarity with industry/technical terms and processes. * Ability to work within strict time frames and resolute deadlines. * Completion of required HIPAA Training and all other required regulatory compliance training. * Proficiency with the Microsoft? Office Suite (Word, Excel, Outlook, PowerPoint, Windows 10). Certificates, Licenses, and/or Registrations This position requires a valid driver's license for business travel. Physical Demands The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. The associate is:* Regularly required to do the following activities: * Walk about. * Use hands to finger, handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips. * Talk and hear; verbally express ideas and impart information or instructions. * Frequently required to do the following activities: * Remain seated in a normal position for long periods. * Maintain balance while walking, standing, crouching, or running. * Twist upper torso. * Stoop, kneel, crouch, and/or crawl. * Reach up and out with hands and arms. * Lift and push/pull up to ten (10) pounds a distance of twenty (20) feet. * Occasionally required to do the following activities: * Stand dynamically for long periods without a break. * Stand statically for long periods without a break. * Climb stairs and/or ladders. * Lift and push/pull up to twenty-five (25) pounds a distance of ten (10) feet. * Rarely required to do the following activities: * Lift and push/pull up to fifty (50) pounds a distance of five (5) feet. * Specific vision abilities required for this job include: * Close vision (clear vision at 20 inches or less). * Distance vision (clear vision at 20 feet or more). * Color vision and the ability to identify and distinguish colors. * Peripheral vision. * Depth perception and the ability to judge distances and spatial relationships. * Adjustable focus. Work Environment The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The associate is:* Regularly exposed to indoor conditions with a moderate noise level. * Rarely exposed to: * Wet or humid conditions. * Outdoor weather conditions. * Slippery surfaces. * Confined spaces. Apply Now Associated topics: chief academic officer, dean, elementary school principal, elementary vice principal, executive management, executive manager, high school superintendent, principal, superintendent, vice principal
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.